Connecting the dots

Fairfax came to NewRocket looking for a fresh perspective and advice on managing a suite of service portals


Fairfax Media is one of the largest media companies in Australia and New Zealand, with investments in newspaper, magazines, radio and digital properties.

The Challenge

Fairfax had previously deployed six independent department portals with little continuity among them. Each portal had implemented a different color scheme and navigational pattern making it difficult to track the status of tickets or to process requests across the departments.

The Solution

NewRocket proposed developing one single portal experience to facilitate seamless navigation among the portals while still preserving individual department identities. The new portal unifies the company and allows portal users to accomplish their tasks quickly across multiple departments. The portal features a user centric design model that allows for quick access to ticket and request statuses as well as the ability to personalize content throughout the portal. The use of simple icons and department based filtering creates an easy to use system for ordering and reading articles.




Screen UI
Phone UI 1
Phone UI 2
Phone UI 3


  • Research & Insights
  • Catalog Consulting
  • Wireframe Design
  • High Fidelity Mockups
  • Clickable Prototypes
  • Service Portal Development
Mock Up 1Mock Up 2
Web UI Grid

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