Solution Consultant

  • Support
  • Full-time position
  • 2-5+ years
  • San Diego HQ or US Remote

Role Overview

As a Solution Consultant, you will assist client’s by recommending solutions using the ServiceNow platform.

NewRocket provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Qualifications

  • 2-5+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
  • Eagerness and willingness to learn
  • Demonstrated proactive approach to perform without being told what to do
  • Ability to prioritize task and be efficient to minimize wasted effort
  • Proven ability to live up to commitments while maintaining integrity and focus on details
  • Exceptional communication and presentation skills to include technical and business concepts
  • Experience working collaboratively with product management, marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
  • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

Responsibilities

  • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
  • Generate product demo scripts and scenarios and maintain demonstration environment
  • Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers.
  • Understand solution requirements and develop key solution components on the ServiceNow Platform
  • Draft use proposals, SOWs, Use cases, and functional requirements documents
  • Facilitate the handover from Sales to PS, along with Sales, speaking to scope and strategic requirements.
  • Provide mentoring and training to peers, colleagues, and partners
  • Scope and deliver Proof of Concept/Proof of Value engagements with account teams
  • Stay current on product developments/releases to a level required for demo and POC/POV
  • Support Marketing events – user conferences, trade shows, webinars etc.
  • Stay current on competitive analyses and understand differentiators between the company and its competitors

Apply Now

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.

Apply Now

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your email has been received!
Oops! Something went wrong while submitting the form.

Get Awesome Updates

Enter your email address for news and updates from NewRocket.

Thanks for your email!
There was an error, please try submitting again.