Solution Consultant

  • Support
  • Full-time position
  • 3+ years
  • San Diego HQ or US Remote

Role Overview

As a Solution Consultant, you will assist client’s by recommending solutions using the ServiceNow platform.

NewRocket provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Responsibilities

  • Provide ServiceNow vendor and industry best practice recommendations for ServiceNow implementations to customers.
  • Lead sales discovery conversations.
  • Build Proof of Concepts/Proof of Value solutions to potential customers.
  • Assist with presales activities around technical and functional inquiries.
  • Provide in-depth details of project scope to delivery teams.
  • Scope and estimate project LOE’s (level of effort).
  • Create business agreements and contracts.
  • Revise and update SOW’s and ROM’s.
  • Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients.
  • Build on current platform knowledge by learning new modules and broadening skillset.

Qualifications

  • Bachelor's degree or equivalent experience.
  • 3+ years selling ITSM Solutions or ServiceNow Solutions preferred.
  • Excellent communication skills, professionalism, and interpersonal skills with the ability to earn the trust of sophisticated customers and executives.
  • Familiar with the regulations that drive the technology capture process and be a strong advocate for the company.
  • Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
  • Remain innovative, creative, self-directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks.

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

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