• 2-5+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts
• Experience working collaboratively with product management, marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• Generate product demo scripts and scenarios and maintain demonstration environment
• Demonstrate ServiceNow Platform as well as specific Modules to potential and existing customers.
• Understand solution requirements and develop key solution components on the ServiceNow Platform
• Draft use proposals, SOWs, Use cases, and functional requirements documents
• Facilitate the handover from Sales to PS, along with Sales, speaking to scope and strategic requirements.
• Provide mentoring and training to peers, colleagues, and partners
• Scope and deliver Proof of Concept/Proof of Value engagements with account teams
• Stay current on product developments/releases to a level required for demo and POC/POV
• Support Marketing events – user conferences, trade shows, webinars etc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors