Engagement Manager

  • Support
  • Full-time position
  • 3+ years
  • San Diego HQ or US Remote

Role Overview

As an Engagement Manager, you will facilitate information exchange between all internal and external parties, maintain client relationships, and communicate with our design and development teams to accomplish project requirements.

NewRocket provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Responsibilities

  • Create and manage project plans, scope and budget.
  • Define project schedules, allocate resources and monitor progress.
  • Align project objectives with company goals, and make sure project team is clear on objectives.
  • Help the project team with the design and development tasks.
  • Lead process of issue identification and resolution.
  • Manage risk tracking process.
  • Monitor and manage scope.
  • Manage all documentation.
  • Work multiple projects simultaneously.
  • Foster partnership with customers/stakeholders/sponsors.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology or equivalent experience.
  • ServiceNow Certified.
  • 3+ project management experience a plus.
  • Detail-oriented.
  • Thrives in a collaborative environment.
  • Good communications skills, with customers, team, and stakeholders.
  • Customer-focused mindset Knowledge of related software tools.
  • Experience with IT projects.

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

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