Engagement Manager

  • Support
  • Full-time position
  • 3+ years
  • San Diego HQ or US Remote

Role Overview

As an Engagement Manager, you will facilitate information exchange between all internal and external parties, maintain client relationships, and communicate with our design and development teams to accomplish project requirements. The Engagement Manager will own multiple long terms client relationships, and assist clients in driving adoption of Service Portal within their organizations.

NewRocket provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Responsibilities

  • Create & manage project plans, scope and budget
  • Define project schedules, allocate resources and monitor progress
  • Align project objectives with company goals, and make sure project team is clear on objectives
  • Help the project team with the design and development tasks
  • Provide oversight to development team members to ensure high quality (minimal defects and requirements misses) 
  • Lead process of issue identification and resolution
  • Manage risk tracking process
  • Monitor and manage scope
  • Manage all documentation
  • Work multiple projects simultaneously
  • Foster partnership with customers/stakeholders/sponsors

Key Skills

  • Leadership Skills: You will have to keep your team motivated, resolve conflicts and produce clear communication in multiple business environments. Must be well-versed in managing resources in a matrixed organization
  • Time Management: You will be working with employees, customers and higher management, often spinning multiple plates at once.
  • Analytical Skills: You will also need analytical skills to be able to solve problems that may come up during a typical work day. You will be analyzing data and making decisions that affect the project on a regular basis.
  • ServiceNow Certified: Application Developer, Implementation Specialist, Certified System Administrator preferred.

Qualifications

  • Three or more years of project management experience
  • Experience with ServiceNow
  • Experience with IT projects
  • ITIL or ITSM certifications a plus
  • PMP certification a plus
  • Detail-oriented
  • Thrives in a collaborative environment
  • Good communications skills, with customers, team, and stakeholders
  • Business & IT strategy experience
  • Customer-focused mindset Knowledge of related software tools

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

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