Catalog Experience Consultant

  • Support
  • Full-time position
  • 3+ years
  • San Diego HQ or US Remote

Role Overview

As a Catalog Content Manager, you will lead the product and service catalog creation and improvement efforts for some of the largest and most respected brands in the world. Your work will directly impact and improve employee’s ability to find and request services for millions of employees.

NewRocket provides equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Qualifications

  • Experience working with product managers / teams, and scoping / requesting tech features.
  • Experience drafting / communicating / establishing catalogs, categories, products/services.
  • Experience automating manual processes or using technology to improve processes.
  • Excellent oral and written communication skills.
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
  • Ability to quickly understand and confidently translate complex concepts to non-technical and executive audiences.
  • Comfort with ambiguity and a rapidly evolving business landscape.
  • Ability to collaborate with a diverse set of stakeholders and drive resolution when conflicts or issues arise.

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

Responsibilities

  • Responsible for the product/service catalog creation, categorization, management, and improvement process.
  • Iteratively discover, define, measure/evaluate, and improve client catalogs to drive adoption, utilization, and satisfaction.
  • Establish metrics and Key Performance Indicators (KPIs) to drive and measure results and make improvements.
  • Responsible for reviewing site catalogs and ensuring all catalog items are set up accurately and completely including naming convention, product/service attributes, categorization, key words, SEO support.
  • Provide overall guidance on category pages and category-specific taxonomy, navigation, and search experience.
  • Partner with clients to optimize online products and services increase usage and utilization within category and overall catalog strategies.
  • Recommends changes of categories, items, inventory, on weekly, monthly, or quarterly basis based on results of site analytics & catalog performance review.
  • Define and achieve Key Performance Indicators (KPI) targets and reports by implementing technical and non-technical strategies and initiatives that will drive catalog item discovery and order completion.
  • Analyze weekly/monthly/quarterly transaction reports to identify under or un-used items and determine catalog decisions to improve performance.

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