• Bachelor's degree in Computer Science, Information Technology or equivalent experience.
• 3+ years working with the ServiceNow platform or relevant experience.
• Excellent communication and facilitation skills.
• Strong interpersonal skills.
• Experience leading complex strategic and operational initiatives.
• Experience partnering with and advising executives.

If you don’t meet 100% of the above qualifications, you should seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

• Prepare and lead development discovery and requirement workshops with customers.
• Communicate and validate business, functional design, and process requirements throughout the customer engagement.
• Identify areas of development/platform improvement and recommend solutions.
• Provide guidance of tools and features to customers on the ServiceNow platform.
• Ensure all development deliverables to customers are high quality and deliver valued outcomes.
• Design and deliver ServiceNow solutions that align to customers' objectives.
• Contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development.
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features.
• Juggle multiple projects and initiatives.